Morgan Stanley, a global financial services firm, uses Business Objects SA's Auditor tool to cancel "runaway queries" that last for more than 10 minutes and to identify reports that are not being commonly accessed by its 9,000 users so they can be eliminated, said Michael Strachan, vice president of business intelligence metrics at the New York-based firm. "It would be nice to know what reports they are using, and if they are not, then we could get them out." "We do need to do that, because we have several hundred reports," he said. to develop an auditing database that he could use to monitor if and how reports are being used, he added.
Examples of business intelligence tools offered by cognos software#
"It is really all reactive rather than proactive."įramel would like software vendor Cognos Inc. "Now, we come in the next morning to check and see if programs have failed," Framel said. Within the suite, Framel plans to use Cognos Event Studio, an event-notification tool, to alert IT staffers if exceptions occur, such as users not receiving reports. Internal users will begin using the BI tools in September, he added. When BI software was commonly used to do historical reporting for a handful of power users, the dependability of servers or the content of reports wasn't as critical as it has become now, according to IT managers and analysts.įor example, the city of Albuquerque by the end of this month plans to go into production with the Cognos 8 BI suite, which will let external users access reports on restaurant inspections and building permits, said Chris Framel, applications group manager in the city's information systems division. As companies expand access to business intelligence tools to more users, IT shops increasingly are looking to do the kind of performance and usage monitoring usually confined to transactional systems.